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F A Qs

Why is my computer running so slowly

It could be any number of reasons. It could be a virus, it could be spyware, or it could just be that certain parts of your PC are wearing out. Our suggestion would be to bring your PC in.

What do I need to do to make sure I don't have viruses and spyware?

The first step is to get Anti-Virus and Spyware protection software. Once you get it, you need to use it regularly and you need to keep it up to date. New viruses and spyware come out everyday, so by updating and scanning your computer, you can keep up with these new threats. What we recommend is AVG Anti Virus and a combination of Microsoft Anti-Spyware and Spybot Search and Destroy for spyware protection. Both of the spyware protection programs are free.

Why won't my PC turn on?

Again, we can't say for sure without having a look at it. Some of the possible causes are a malfunctioning power supply, a bad component, or faulty power in your house. Make sure it isn't the outlet or power strip your PC is plugged in to by plugging something else - a fan, a toaster, a lamp, anything that runs on electricity - into the same outlet. If it works just fine, the problem is with your PC. Bring the PC in and check it in for service. We'll have one of the technicians look at it and evaluate the problem.

Help! Program X is telling me I have spyware! What do I do?

Firstly, don't panic. This is a well-known scam by pieces of spyware to get you to buy their product! It is the spyware basically telling you that if you pay them, they won't bug you again. However, it won't stop you from picking up other pieces of spyware. What can you do? Use Microsoft's anti-spyware together with Spybot Search & Destroy. Both programs are absolutely free, and, when used together, they catch most pieces of Spyware.

Is it worth it to upgrade?

Unfortunately, only you can answer this question definitively. There are many things to consider when choosing whether to upgrade your existing PC or to purchase a new or refurbished PC from Second Source, such as the age of your computer, the individual components, and the amount of money you're willing to spend. Sometimes, the cost of upgrading your current machine, especially with older PCs, is more expensive than just buying a whole new system. Talk with our sales staff, and we can determine the option that best suits your needs.

My computer crashed. Can you get my data off of it?

It depends. If your computer crashed as a result of a hard drive failure, probably not. If it crashed because of another problem, then yes we usually can. It is very important to regularly back up data yourself for this reason. Second Source makes no guarantees that we can back up all or even any of your data, but we will of course make every effort to recover it for you.

Why does my monitor say "No Signal"?

It could be because the cable connecting your computer and monitor isn't connected tightly enough at either end. Double-check your connections. If those are okay, it could be a problem with your video card, or the monitor itself.

What's USB?

USB stands for Universal Serial Bus, and it is a popular way of transferring data or attaching peripherals to a PC. Examples of commonly used USB peripherals are printers, scanners, digital cameras, card readers, Flash Drives, and also keyboards and mice. USB became popular because it could be a standard across all computers.

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